Policy

Cancellation & Refunds

Last updated 7 August 2026 · BMR Cinema Operation Services

In short: tell us as early as you can. A request that has not yet been confirmed and paid can be withdrawn at any time at no cost. Once dates are held with a deposit, the terms below apply.

1. Before your booking is confirmed

A request submitted through this website is not a booking (see Terms & Conditions, section 2). You may withdraw it at any time before you approve a quotation and pay a reservation deposit, at no cost and with nothing owing.

2. Cancelling a confirmed booking

A booking is confirmed once you have approved our quotation and we have received your 30% reservation deposit. From that point your dates are out of the market. These are the same terms as clause 17 of the Rental Agreement you sign at release.

more than 24 hours before the scheduled rental	No charge. Your reservation deposit is refunded in full.
24 hours or less before the scheduled rental	20% of the quoted total
After the equipment has been picked up or released	50% set-up fee, in addition to rental already run
No-show without notice	Treated as a cancellation with no notice — 20% of the quoted total. If the equipment had already been released, the full rental applies.

Where a charge applies it comes out of your reservation deposit first and any balance is refunded to you. If the charge exceeds the deposit, the difference is invoiced.

Balance of payment: the remaining balance is due in full before the equipment is released, unless we agree otherwise in writing (Rental Agreement, clause 20). Outstanding balances beyond 15 days from the due date carry 5% monthly interest, and we may decline to release equipment to a Hirer with unpaid balances from a previous rental.

3. Rescheduling, shortening or extending

Moving dates: free of charge where you tell us more than 24 hours before the scheduled rental and the equipment is available on the new dates. Inside that window the cancellation charges above apply to the original booking.
Removing items: items removed more than 24 hours before the scheduled rental come off your quotation in full. Inside that window the item is treated as cancelled.
Extending: an extension must be arranged before the original rental period ends and is subject to availability (Rental Agreement, clause 13). One rental day is 16 hours for equipment and 12 hours for crew; beyond that, overtime runs at 10% of the applicable daily rate per commenced hour, calculated separately for equipment and crew (see Terms & Conditions, section 3).
Returning early — unused days are NOT refundable. Rental charges run from the moment equipment leaves our premises until the agreed period ends or the equipment is returned, whichever is later (clause 12). Bringing gear back early does not reduce the invoice.

5. If BMR cancels

If we cannot supply an item — because a prior booking is not returned, or the item fails a pre-release check — we will offer you an equivalent substitute at no extra cost. If no acceptable substitute is available, we refund everything you have paid for that item in full, including its share of any deposit. Where our failure means the whole booking cannot go ahead, we refund the booking in full.

6. Weather, force majeure and permits

The Rental Agreement contains no automatic weather exception, so the cancellation terms in section 2 apply to a typhoon, flooding, a work suspension or a withdrawn permit exactly as they do to any other cancellation. Where the equipment has not yet left our premises we will, as a matter of goodwill and at our discretion, try to move your dates instead of charging the fee — ask us, and ask early. Once equipment has been released, rental runs until it is back with us (clause 12).

Separately: if you intend to shoot in rain, storms, water, fire, smoke, dust, at height, on moving vehicles or around stunts and pyrotechnics, we ask you to sign the Hazardous Environment & High-Risk Use Waiver at release. That waiver is about who carries the risk of damage to the equipment in those conditions — it is not a cancellation or refund provision, and signing it does not change anything in this policy.

7. Faulty equipment

If an item fails during your hire through no fault of yours, contact us immediately. We will replace it as quickly as we practically can. Where we cannot, we credit or refund the rental for that item for the affected days. This does not extend to consequential losses — see Terms & Conditions, section 7.

8. How refunds are made

Refunds go back to the original payment method and payer. We cannot refund to a different account or person.
We process approved refunds within 1 week (about 7 banking days) of agreeing the amount with you. How long it then takes to appear depends on your bank, card issuer or e-wallet.
Bank charges levied by your own bank on an incoming refund are not reimbursed.
Every refund is documented against your booking reference and confirmed to you by email.

9. Damage, loss and deposits

A reservation deposit secures dates; it is not a security bond against damage. Charges for loss or damage are assessed separately after the return inspection, and are governed by Terms & Conditions, section 7, and by the Rental Agreement you sign at release.

10. How to cancel

Email info@hellobmr.com or call +63 945 117 7778, quoting your booking reference. Please cancel in writing where you can — it fixes the time of cancellation, which is what determines the charge. We will confirm your cancellation and any refund by email.