Help

Customer Service

Last updated 7 August 2026 · BMR Cinema Operation Services

Talk to a person

Email	info@hellobmr.com — the fastest route, and it creates a written record of your request.
Mobile	+63 945 117 7778
Office	4319 Sta. Barbara St., Ramos Village, Sun Valley, Parañaque City 1700, Metro Manila, Philippines
Hours	Online inquiries available 24/7, including holidays — production does not keep office hours. Pickup and return are by confirmed appointment.
Response time	Same day. Equipment already on a shoot is treated as urgent at any hour.

Equipment already on a shoot and something has gone wrong? Call +63 945 117 7778 rather than emailing. Kit failing on set is treated as urgent at any hour.

How to tell a real BMR payment request from a fake one

Rental companies get impersonated. Before you send money to anyone claiming to be BMR Cinema Operation Services, check all four of these — a genuine request from us passes every one.

We never take payment before confirming availability. If you are asked to pay immediately on submitting a request, it did not come from us. We check your equipment and dates are free, approve your quotation, and only then send a payment link.
Our payment links always open checkout.paymongo.com. Look at the address bar. Any other payment site is not ours.
We only ever write from these three addresses — info@hellobmr.com, billing@bmrcine.com and bmrcine@gmail.com. Anything else is not us, however close it looks. Check the address character by character: a near-miss spelling is the oldest trick there is.
We never ask for your card number by email, phone, chat or text. BMR never sees or stores card details — our payment provider handles them.

Your booking reference looks like BMR-000123. Quote it when you contact us and we can find your booking straight away. If anything about a payment request looks wrong, stop and call +63 945 117 7778 before paying. We would far rather answer a needless question than see a client lose money in our name.

What we can help with

Checking whether specific equipment is free on your dates.
Building a package and quoting it — including crew, which is quoted on request.
Sourcing equipment we do not hold ourselves. Ask; we will tell you honestly whether we can.
Amending a quotation, invoice or statement, or correcting details on your booking.
Delivery, pick-up, out-of-town logistics and permits.
Payment questions, receipts and refunds.

Before you contact us

Having these to hand makes everything faster:

your booking reference (it looks like BMR-000123) or your quotation number;
your shoot dates and location;
for a fault, the item name and what exactly it is doing.

If something goes wrong — how we handle complaints

Tell us. Email info@hellobmr.com with your booking reference and what happened. We acknowledge every complaint.
We investigate. We check the booking record, release and return documents, and speak to the crew involved.
We respond with a decision and, where we got it wrong, what we will do about it — repair, replacement, credit or refund.
If you are still not satisfied, ask for the matter to be escalated to the proprietor, Benito M. Remulta Jr., who will review it personally.

If we still cannot agree, the dispute is dealt with under the laws of the Republic of the Philippines and the courts of Parañaque City, as set out in our Terms & Conditions. We would much rather settle it directly.

Payment disputes

If you believe you have been charged incorrectly, contact us before raising a chargeback with your bank or card issuer. Almost every billing question turns out to be a document we can correct the same day, and a chargeback locks the booking record while it is investigated.

Data and privacy requests

To access, correct or erase the personal data we hold about you, email info@hellobmr.com. See our Privacy Policy for what we hold and your rights under the Data Privacy Act of 2012.